Frequently Asked Questions
You have questions, we have answers. If you would like to speak further about how Strata Guardian can assist your Owners Corporation / Body Corporate feel free to book a call back, we are more than happy to help.
Is our buildings capital safe?
The investment structure that sits behind Strata Guardian is what we would call the 'gold standard' in ensuring client capital protection. All capital is held in custody by major financial institutions, administrated by a renowned and reliable platform, with Strata Guardian serving as your primary source of contact and help with your investment.
What if something unexpected happens?
Unexpected things happen all the time, we understand that.
We recommend that you speak to us to work through the options available and ensure you are making an informed decision.
We only use reputable and well-known, diversified investments (exchange-traded funds) that are highly liquid and can be transacted whenever markets are open. Your committee can instruct Strata Guardian to draw down any amount, any time from your investment simply by getting in touch.
All accounts are capable of being sold down and withdrawn whenever markets are open and capital is typically returned within 5 business days of notification.
What access do I have to view our investment?
Each director has their own login to our platform partner's online portal, which gives accurate balances, portfolio detail and performance statistics 24/7. There is an annual, audited series of tax statements produced at the end of each financial year (along with help provided for your accountant) and Strata Guardian can produce periodic reporting if you need it, just reach out and we can help.
What do we need to do as a Strata Committee to decide to invest?
In much the same way as determining your banking solution, you will need to discuss investing with Strata Guardian with your committee and reach an agreement. This is usually done through a general or special resolution.
If you would like further information, we can send hardcopy documents to assist and are also available to discuss this decision and answer questions over a teleconference or phone call.
From there you can use our online onboarding portal to begin a no-obligation application which will give you the portfolio snapshot, an estimate of fees, and all the relevant documentation. All identification checks are done online through a class-leading provider used by Australian major banks.
Once we have invested, can we add more money later?
Absolutely. Upon application, you will be provided with your platform account BPAY details which are used to deposit the initial funds. Going forward, the same BPAY details can be used for future contributions. Typically, after a 3 day BPAY processing period, the new capital will be folded into the existing portfolio automatically.
I am an Owners Corporation / Body Corporate manager, who can I talk to about using Strata Guardian for my clients?